Terms of Service

ChatGiraffe - Terms of Use
Thank you for using ChatGiraffe!

ChatGiraffe (hereinafter referred to as "we"). When you use the ChatGiraffe service, including our software, data, documents, website, and AI-powered bookkeeping functions, you shall be bound by these Terms of Use. By using our service, you confirm that you have read, understood, and agree to comply with these Terms, as well as the relevant laws and regulations applicable to your use of this service (including but not limited to data protection laws, financial information security standards, and if applicable, the European Union Artificial Intelligence Act ("EU AI Act")).

I. Registration and Access

1. You must reach a certain age to use this service (13 years old in the United States, 16 years old in Europe, 11 years old in Thailand, and you must also meet the minimum age requirement for accessing financial-related services as stipulated by local laws, whichever is higher). If you are under 18 years old, you must obtain written permission from your parent or legal guardian to use this service, and your parent or legal guardian must confirm and agree to these Terms of Use on your behalf.
2. If you use this service on behalf of another person (such as a family member) or an entity (such as a small business), you must have the legal authority to accept these Terms on behalf of that individual or entity, and you represent and warrant that your use of this service complies with the financial management regulations and internal systems of the individual or entity you represent.
3. When registering an account, you must provide accurate, complete, and up-to-date information (including but not limited to your real name, contact information, and for corporate users, business license and other registration information). If there is any change to the registration information, you shall update it in a timely manner to ensure its accuracy and completeness.
4. You shall properly keep your account access credentials (including but not limited to username, password, and two-factor authentication verification code) and shall not disclose them to any third party (except for corporate users who are only allowed to authorize internal personnel to use the account). You shall bear full responsibility for all operations performed using your account credentials (including but not limited to financial operations such as expense recording, invoice generation, and financial statement export). If you discover any unauthorized use of your account or leakage of credentials, you must immediately notify us and take reasonable measures to prevent the expansion of losses.

II. Usage Requirements

2.1 Service Usage

1. You may access this service in accordance with these Terms, and we grant you a non-exclusive, non-transferable, and revocable right to use this service for personal or corporate financial management purposes (as the case may be) during the validity period of these Terms.
2. When using this service, you shall comply with these Terms, all applicable laws and regulations (including but not limited to tax laws, financial accounting standards, and anti-money laundering regulations), and industry norms related to financial management.
3. We and our affiliated companies own all rights, ownership, and related interests in this service, including but not limited to the intellectual property rights of the AI bookkeeping algorithms, software code, user interface design, financial template library, and service operation system. Except for the limited right of use explicitly granted in these Terms, your use of this service does not confer upon you any ownership or other property rights in this service.

2.2 Feedback

We welcome your feedback, comments, ideas, and suggestions regarding the improvement of ChatGiraffe's AI bookkeeping functions (such as suggestions for optimizing the accuracy of expense classification, adding new invoice recognition formats, and enriching the types of financial statements). If you provide the above-mentioned content, you agree that we may use, modify, integrate, and commercialize such feedback without restriction, and you shall have no right to claim any compensation, usage fees, or other remuneration from us in this regard.

2.3 Prohibited Conduct

When using this service, you shall not engage in the following conduct:

  1. Using this service in a manner that infringes, misappropriates, or violates the rights of any individual or entity, including but not limited to intellectual property rights (such as using this service to process copyrighted financial documents without authorization), privacy rights (such as disclosing others' financial information without consent), and property rights (such as using this service to conduct fraudulent financial transactions).
  2. Reverse assembling, reverse compiling, decompiling, translating, or otherwise attempting to obtain the source code, underlying algorithms, data models, or core components of ChatGiraffe's AI bookkeeping system (except as otherwise stipulated by laws and regulations).
  3. Uploading, storing, or processing any illegal, fraudulent, or misleading financial information through this service, including but not limited to forged invoices, false expense records, and financial data inconsistent with actual transactions.
  4. Using this service to engage in activities that violate financial regulatory requirements, including but not limited to money laundering, tax evasion, financing illegal activities, or assisting others in engaging in the aforementioned conduct.
  5. Sending us personal information of children under the minimum age specified in Article I of these Terms, or using this service to process the financial information of such children without obtaining explicit consent from their parents or legal guardians.
  6. Circumventing, tampering with, or disabling the security measures, usage restrictions, or monitoring systems of this service (including but not limited to exceeding the agreed API call frequency for AI bookkeeping functions or bypassing the verification process for financial data export).
  7. Using this service to generate, disseminate, or assist in generating any content that endangers financial order, such as false financial investment advice and misleading financial product promotion.

2.4 Third-Party Services

  1. This service may contain links to third-party services or support integration with third-party tools (including but not limited to bank account synchronization services, payment gateway services, tax declaration platform services, and electronic invoice issuance services). Such third-party services are subject to their own terms of use and privacy policies.
  2. We shall not be liable for, nor endorse or guarantee, the legality, accuracy, reliability, or security of third-party services, nor the financial data transmitted between this service and third-party services. You shall independently assess the risks of using third-party services and bear corresponding responsibilities. We shall not be liable for any losses you suffer due to the use of third-party services, unless such losses are directly caused by our intentional misconduct or gross negligence.

III. Content (Including Financial Data)

3.1 Your Content (Financial Data and Related Information)

  1. For the purpose of using ChatGiraffe's AI bookkeeping service, you may provide input information to this service (including but not limited to transaction records, invoice images, bank statements, tax-related documents, and user-defined bookkeeping rules, collectively referred to as "Input Content"). This service will generate and return output results based on the Input Content (including but not limited to classified expense reports, balance sheets, income statements, invoice recognition results, and tax calculation previews, collectively referred to as "Output Content"). Input Content and Output Content are collectively referred to as "Content" (also referred to as "Financial Data" when involving financial information).
  2. Between the parties and within the scope permitted by applicable laws, you own all rights, ownership, and related interests in the Input Content. On the condition that you comply with these Terms, we hereby assign to you all rights, ownership, and related interests in the Output Content. This means that you may use the Content for legitimate financial management purposes (including but not limited to internal financial statistics, tax declaration, audit support, and business decision-making); if applicable, you may also use it for commercial purposes (such as providing Output Content to your business partners or financial advisors), provided that you comply with these Terms and applicable laws and regulations.

3.2 Using Content to Improve AI Bookkeeping Service

  1. Providing and maintaining this service (including but not limited to using Input Content to train the AI bookkeeping model to improve the accuracy of expense classification and invoice recognition, and using Output Content to generate user-specific financial reports);
  2. We may use the Content in this service to facilitate the development and improvement of this service.
  3. If you do not want your Content to be used for service improvement, please contact us by sending an email to yueancheng8@gmail.com.
  4. Please note that in some cases, this may limit the ability of this service to better meet the needs of your specific usage scenarios.

3.3 Accuracy of AI-Generated Financial Output Content

  1. Artificial intelligence and machine learning are rapidly developing research fields. We continuously strive to improve this service to enhance its accuracy, reliability, security, and practicality.
  2. Due to the probabilistic nature of machine learning, in some cases, the use of this service may result in incorrect Output Content that fails to accurately reflect real individuals, locations, or facts.
  3. You shall evaluate the accuracy of any Output Content based on your own usage scenarios, including through manual review of the Output Content.

IV. Intellectual Property Rights

  1. ChatGiraffe is the result of our investment of significant R&D resources, including but not limited to AI bookkeeping algorithms, software code, financial data processing systems, user interface design, bookkeeping template libraries, tax rule databases, and brand logos. All intellectual property rights related to ChatGiraffe (including but not limited to copyrights, trademarks, patents, trade secrets, and database rights) are exclusively owned by us or our licensors (if applicable).
  2. Ownership: By retaining ownership of intellectual property rights, we have the exclusive right to control and manage the use, distribution, modification, and commercialization of ChatGiraffe. This ensures that we can continuously update and optimize the AI bookkeeping service, maintain system stability and security, and protect the innovative achievements of our team.
  3. Usage Restrictions: You are only granted a limited, non-exclusive license to use the intellectual property rights related to this service for the purpose of using the AI bookkeeping service in accordance with these Terms. You shall not engage in any conduct that infringes our intellectual property rights, including but not limited to:
    • Reproduction: Without our prior written consent, you shall not reproduce, copy, or imitate any part of ChatGiraffe, including but not limited to copying the source code of the AI bookkeeping software, imitating the user interface of the bookkeeping platform, and copying the financial statement templates provided by this service.
    • Distribution: Without our prior written consent, you shall not distribute, sell, lease, lend, or otherwise provide ChatGiraffe or any part thereof to any third party, including but not limited to sharing your account access rights for third parties to use the AI bookkeeping function, or providing the Output Content generated by this service to third parties for commercial resale.
    • Modification: Without our prior written consent, you shall not modify, adapt, translate ChatGiraffe or create derivative works based on it, including but not limited to modifying the AI bookkeeping algorithm to bypass usage restrictions, customizing software code to add unauthorized functions, and changing the brand logo or trademark of ChatGiraffe.
    • Reverse Engineering: You shall not obtain the underlying technical information of ChatGiraffe (such as AI model structure, data training methods, or financial rule logic) through reverse engineering, reverse assembly, decompilation, or other methods, except as otherwise stipulated by laws and regulations.
  4. Enforcement of Rights: We reserve the right to take all legal measures (including but not limited to sending cease-and-desist letters, filing administrative complaints, and initiating litigation or arbitration) against any individual or entity that infringes our intellectual property rights. You shall bear the liability for compensating all losses (including but not limited to direct economic losses, litigation fees, and attorney fees) caused by your infringement of our intellectual property rights.

V. Security and Data Protection (Focusing on Financial Data)

5.1 Financial Data and Account Security

  1. You must take reasonable and appropriate measures to ensure the security of your access to and use of this service.
  2. If you discover any vulnerabilities or data breaches related to your use of this service, you must immediately contact ChatGiraffe and provide detailed information about the vulnerability or data breach.
  3. If you discover any security vulnerabilities in this service, unauthorized access to your account, leakage of financial data, or other security incidents, you must immediately notify us (by sending an email to yueancheng8@gmail.com) and provide details of the incident (including but not limited to the time of the incident, the type of financial data involved, and the risk mitigation measures you have taken). We will promptly investigate the incident and take necessary measures to prevent the expansion of losses.

5.2 Processing of Personal and Financial Data

  1. If you use this service to process personal data (including but not limited to personal information of employees, customers, or suppliers contained in financial data, such as names, ID card numbers, bank account information, and contact information), you shall comply with applicable data protection laws (including but not limited to the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) in the United States, and local data protection laws in your region).
  2. You represent and warrant that:
    • You have provided legally sufficient privacy notices to data subjects (i.e., individuals whose personal data is processed), informing them of the purpose, scope, and method of processing their personal data through this service, as well as the rights enjoyed by data subjects (such as the right to access, correct, delete, or transfer their data);
    • You have obtained all necessary consents from data subjects for the processing of their personal data through this service (if consent is required by applicable laws);
    • You will process personal data in accordance with applicable laws and these Terms, and will not use this service to process personal data for any illegal or unauthorized purposes.
  3. We will process your personal data and the personal data contained in financial data in accordance with our Privacy Policy. For details on how we collect, use, store, and protect personal data, please refer to our Privacy Policy.

VI. Special Terms for AI Bookkeeping Functions

6.1 Financial Data Synchronization and Integration

  1. This service may provide the function of synchronizing financial data from third-party platforms (including but not limited to bank accounts, payment applications, e-commerce platforms, and invoice management systems). Before using this function, you need to authorize this service to access your account information on the third-party platforms.
  2. You confirm and agree that:
    • The data synchronization function relies on the API interfaces provided by third-party platforms, and the availability, timeliness, and accuracy of the synchronized data are affected by the third-party platforms (such as bank API failures or delays in data updates);
    • We will only use the authorization you provide to access the necessary financial data for providing bookkeeping services, and will not use it for any other purposes;
    • You shall independently review the terms of use and privacy policies of third-party platforms regarding data sharing, and we shall not be liable for any losses caused by third-party platforms.

VI. Term and Termination of Terms

(I) Termination and Suspension

  1. These Terms shall take effect from the date you first use this service and shall remain in effect until terminated.
  2. You may terminate these Terms at any time for any reason by ceasing to use this service and its Content.
  3. We may terminate these Terms for any reason by providing you with at least 30 days' prior notice.
  4. If you materially violate "II. Usage Requirements", "V. Security and Data Protection", or "XIII. General Terms" of these Terms, or if there is a change in the cooperative relationship with third-party technology providers beyond our control, or to comply with laws or government requirements, we may terminate these Terms immediately after notifying you.
  5. If you fail to comply with these Terms, your use of the service poses a security risk to us or any third party, or we suspect that your use of the service is fraudulent or may subject us or any third party to liability, we may suspend your access to this service.

VII. Disclaimer; Limitation of Liability

(I) Disclaimer

  1. This service is provided "as is".
  2. Unless prohibited by law, we, our affiliated companies, and licensors make no warranties (express, implied, statutory, or otherwise) regarding this service, and exclude all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, as well as any warranties arising from any course of dealing or trade usage.
  3. We do not warrant that this service will be uninterrupted, accurate, or error-free, nor do we warrant that any Content will be secure, or will not be lost or altered.

(II) Limitation of Liability

  1. Unless prohibited by law, we, our affiliated companies, and licensors shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other losses, even if we have been informed of the possibility of such damages.
  2. The limitation of liability set forth in this section shall only apply to the maximum extent permitted by applicable law.

VIII. Multi-Modal Functionality

  1. ChatGiraffe provides multi-modal functionality, allowing users to use this service through voice commands, text input, and other supported interaction methods.
  2. Users shall understand that the accuracy of AI responses may vary depending on input content and environmental factors.

IX. AI-Driven Alerts and Notifications

  1. ChatGiraffe uses artificial intelligence to provide personalized alerts and notifications based on user preferences and historical data.
  2. Although ChatGiraffe strives to ensure accuracy, ChatGiraffe shall not be liable for any errors or omissions in the alerts or notifications provided by the AI system.

X. Streamlined Handling of Complex Tasks

  1. ChatGiraffe simplifies the handling of complex tasks by using AI algorithms to automate and optimize processes.
  2. Users confirm that the effectiveness of task handling may depend on various factors, including data quality and system performance.

XI. Seamless Integration

  1. ChatGiraffe can be seamlessly integrated with compatible devices and platforms without the need for additional downloads or installations.
  2. However, ChatGiraffe does not guarantee compatibility with all devices and platforms.

XII. Group Chat Support

  1. ChatGiraffe facilitates group communication through its group chat support function.
  2. Users shall be responsible for their conduct in group chats and must comply with our guidelines.

XIII. Cross-Device Synchronization

  1. ChatGiraffe can synchronize user data and settings across multiple devices to provide a seamless user experience.
  2. Users shall understand that synchronization may be affected by network availability and device compatibility.

XIV. General Terms

(I) Relationship Between the Parties

  1. These Terms do not constitute a partnership, joint venture, or agency relationship between you and ChatGiraffe or any of its affiliated companies.
  2. ChatGiraffe and you are independent contractors. Without the prior written consent of the other party, neither party has the right to bind the other party or assume obligations on behalf of the other party.

(II) Use of Brands

You shall not use the names, logos, or trademarks of ChatGiraffe or any of its affiliated companies without our prior written consent.

(III) Copyright Infringement Complaints

  1. If you believe that your intellectual property rights have been infringed, please contact us by sending an email to yueancheng8@gmail.com.
  2. We may delete or disable the content alleged to be infringing and may terminate the accounts of users who infringe repeatedly.
  3. A written claim regarding copyright infringement must include the following information:
    • A handwritten or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
    • A description of the copyrighted work that you claim has been infringed;
    • A description of the location on the website where the material you claim is infringing is located;
    • Your address, telephone number, and email address;
    • A good-faith statement from you indicating that you believe the disputed use is not authorized by the copyright owner, its agent, or the law;
    • A statement from you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

(IV) Assignment and Delegation

  1. You shall not assign or delegate any rights or obligations under these Terms (including assignments or delegations related to changes in control). Any purported assignment or delegation shall be null and void.
  2. We may assign these Terms in the event of a merger, acquisition, sale of all or substantially all of our assets, assignment to any affiliated company, or as part of a corporate reorganization.

(V) Modification of Terms

  1. We may modify these Terms from time to time by posting a revised version on the website. If an update materially and adversely affects your rights or obligations under these Terms, we will notify you by sending an email to the email address associated with your account or by providing an in-product notification.
  2. Such modifications shall take effect no earlier than 30 days after we notify you; all other modifications shall take effect immediately.
  3. Your continued use of the Service after any modification takes effect shall constitute your acceptance of such modification.

(VI) Notices

  1. All notices shall be made in writing.
  2. We may send you notices using the registration information you provided or the email address associated with your use of the Service.
  3. If sent by email or in-product notification, a notice shall be deemed delivered on the date of receipt.

(VII) Waiver and Severability

  1. If you fail to comply with these Terms and ChatGiraffe does not take immediate action, this does not mean that ChatGiraffe waives any of its rights.
  2. If a court of competent jurisdiction determines that any part of these Terms is invalid or unenforceable, that part shall be enforced to the maximum extent permitted by law, and this shall not affect the enforceability of the other parts of these Terms.

(VIII) Entire Agreement

  1. These Terms and any policies incorporated into these Terms constitute the entire agreement between you and ChatGiraffe regarding the use of the Service.
  2. Except for any service-specific terms of use or any applicable enterprise agreements, these Terms supersede any prior agreements, communications, or understandings between you and ChatGiraffe concerning the subject matter hereof.

(IX) Governing Law and Dispute Resolution

  1. Any dispute, controversy, or claim arising out of or in connection with this Agreement (including its formation, interpretation, breach, termination, or validity) shall be submitted to arbitration in Singapore for final resolution.
  2. The arbitration shall be conducted in accordance with the rules of the Singapore International Arbitration Centre (SIAC) in effect at the time the dispute arises, and the arbitration tribunal shall consist of one arbitrator appointed in accordance with the aforementioned rules.
  3. The language of the arbitration shall be English.

XV. Prohibited Conduct

  1. ChatGiraffe strictly complies with the guidelines stipulated in the EU AI Act and shall not engage in any conduct prohibited by the Act. Such prohibited conduct includes but is not limited to:
    • Behavioral Manipulation: ChatGiraffe shall not engage in any form of behavioral manipulation, coercion, or persuasion that may influence users in a deceptive, exploitative, or unethical manner. This system operates transparently to ensure that users are not affected by manipulative means that impair their autonomy or decision-making ability;
    • Exploitative Conduct: ChatGiraffe shall not exploit users' vulnerabilities or intentionally cause harm (whether physical, psychological, financial, or otherwise). This system is designed with user well-being and safety as priorities, and all functions and features are developed with ethical considerations to prevent exploitative conduct and protect users' rights and interests.
  2. In addition to ChatGiraffe complying with the provisions of the EU AI Act, users shall also fulfill specific obligations to maintain the integrity and security of the system. Such obligations include:
    • Compliance with Terms: When accessing or using ChatGiraffe, users shall comply with these Terms of Use and all applicable laws and regulations, including refraining from engaging in any activities that may impair the integrity or security of the system;
    • Responsible Use: Users shall be responsible for their conduct when using ChatGiraffe and shall not engage in any conduct that may damage the system or its functions, including refraining from attempting to circumvent security measures, implant malicious code, or engage in other activities that may disrupt or damage the operation of the system;
    • Reporting Concerns: We encourage users to report to ChatGiraffe any concerns or suspected violations related to these Terms of Use or the EU AI Act, including any instances of behavioral manipulation, exploitation, or other prohibited conduct discovered while using the system.
  3. By complying with the above guidelines and collaborating with users, we are committed to ensuring that ChatGiraffe complies with the provisions of the EU AI Act and maintaining users' trust in this service.

XVI. Paid Services

(I) Billing Policies

  1. Certain aspects of this service may require payment to use. If you choose to use the paid portions of this service, you agree to the applicable pricing and payment terms.
  2. Our Pricing and Payment Terms are incorporated into these Terms by reference.
  3. ChatGiraffe may, at its sole discretion, add new fee-based services at any time or add or adjust fees for existing services; provided, however, that if we have offered a specific term and subscription fee (as defined in Section (II) of this Article) for your use of this service, such subscription fee shall remain valid for that term.
  4. Any modification to the Pricing and Payment Terms shall take effect in the billing cycle following the notification provided to you in accordance with the provisions of these Terms.

(II) Definition of "Subscription Fee"

"Subscription Fee" refers to the periodic fee paid by you (or, if applicable, your team sponsor) for subscribing to any specific portion of this service (hereinafter referred to as "Subscription Service").

(III) Subscription Service

  1. Automatic Renewal
    The Subscription Service is available on an automatic renewal basis. Unless you cancel the relevant Subscription Service in accordance with the cancellation process specified in Paragraph 3 of this Section, your Subscription Service shall be automatically renewed at the end of each subscription term (determined at the time of subscription) for a renewal term equal to the initial subscription term (each such term is referred to as a "Subscription Period"). If you have registered for a free trial of this service, your Subscription Service (and the first Subscription Period) shall commence upon the expiration of the free trial.
  2. Automatic Billing and Policies
    When purchasing the Subscription Service, you explicitly confirm and agree to the following:
    • During the duration of your Subscription Service, ChatGiraffe and/or its third-party payment processors are entitled to charge you, at the start of each Subscription Period (after adjustments in accordance with the provisions of these Terms), the Subscription Fee for the relevant Subscription Service, any applicable taxes, and any other fees you may incur in connection with the purchase and use of the Subscription Service;
    • Your Subscription Service shall remain valid until the earlier of the following events: (1) you cancel the Subscription Service in accordance with the notification period specified in Paragraph 3 of this Section; (2) your access to the Subscription Service or this service is suspended or terminated in accordance with these Terms;
    • You confirm and agree that the billed amount may vary due to promotional activities, adjustments to the Subscription Fee in accordance with the Pricing and Payment Terms, and/or changes in applicable taxes, and you authorize us to deduct the adjusted amount from your payment method.
  3. Cancellation Process
    To cancel any Subscription Service, you must notify us by using the corresponding function of this service or sending an email to yueancheng8@gmail.com one day before the start of the next Subscription Period to complete the cancellation notification. You shall remain entitled to access the Subscription Service until the end of the current Subscription Period.
  4. Cancellation and Refunds
    • You may cancel your user account or any Subscription Service at your sole discretion;
    • All purchases are non-refundable; ChatGiraffe is not obligated to refund any amount, but may do so at its sole discretion;
    • You confirm and agree that you shall not be entitled to any refund in the following circumstances: (1) ChatGiraffe suspends or terminates your Subscription Service, user account, or these Terms; (2) you cancel your Subscription Service. The scope of amounts not eligible for refund includes fees for the unused period of the Subscription Service, prepayments related to the Subscription Service, license or subscription fees for any portion of this service, any content or data associated with your user account, or any other items.